Welcome to DYNAMIC LANGUAGE, language service provider

Interpreter resources

Below is a list of the most Frequently Asked Questions that the Interpreter Help team receives. Save yourself some time by checking the list below before asking the team your question.

If the answer to your question cannot be found here, be sure to Contact us at interpreterhelp@dynamiclanguage.com. We also welcome input on new items that you feel should be added to the FAQ.

 

How do I login to Dynamic’s interpreting portal?  

If you are a registered interpreter, you can access Dynamic’s portal using the following link https://interpreting.dynamiclanguage.com/. If you do not remember your username, please email interpreterhelp@dynamiclanguage.com

 

How do I reset my password?

Reset your password by clicking on “Recover it here” in the main page. 

 

Do I need to download an App to use the portal on my phone?

For all the scheduled functions, such as accepting offers, checking the schedule, and closing the jobs, you don’t need to download an app, you only need to access the online portal in the mobile browser. Please go to https://interpreting.dynamiclanguage.com/ to log in. You can also save a bookmark to the page on your phone. 

 

How do I see the appointment details before accepting the job? How do I get a voucher?

All appointment details are in the VoS form. Select the job that you would like to get a voucher for, click on the drop-down menu and select “VoS Form” option to download the voucher. 

 

Can I use a paper voucher?

Yes, we highly recommend bringing a paper voucher to each appointment, in case you have technical issues using your phone.

 

Do I need to send the voucher by regular mail, fax or email?

No, beginning February 1, 2021, we no longer accept vouchers by email, fax, or physical mail. You must upload the voucher through the portal to get paid. 

 

How do I accept a job offer?

PORTAL: Select the offer that you would like to accept, click on the gear button to the left of that job, to see more information about the job, select “View More.” If the details look good, and you wish to accept the order, click on the gear button to the left of that Job. Select Accept Offer. 

PHONE: Clicking on the “offered jobs” button displays open/available jobs you are qualified for. Jobs are sorted by date, so you can quickly scroll down and search by dates and times to fill your schedule. You can click on each job to see details. Click “Select” to add job to your schedule. 

How do I decline a job offer? 

PORTAL: Select the offer that you would like to decline. Click on the gear button to the left of that Job. To see more information about the Job, select “View More.” If you wish to decline the order, click on the gear button to the left of that job and select “Decline Offer”. 

 

PHONE: Clicking on the “offered jobs” button displays open/available jobs you are qualified for. Jobs are sorted by date, so you can quickly scroll down and search by dates and times to fill your schedule. You can click on each job to see details. Click “Decline” to remove job from your offered jobs queue. 

How do I add mileage to a job?

Please make sure to add mileage while closing the job. Click the “Close Job” button at the bottom of the screen. Click “Add Incidental”, choose “Mileage” as the incidental type, and then enter the number of miles. Follow additional instructions to close a job below.  

 

How do I close a job?

PORTAL: Select the Job that you would like to close for processing. Click on the down arrow to the left of that Job. Click Close. Update the start and end times. VoS – is where you will upload your voucher. Incidentals – This is the best place to enter mileage, if applicable. Click the “Next” Button. An estimate of the payment will pop up. Please read it carefully, the team will not be able to change it once it is submitted. If you see a mistake, click the “Previous” button on the bottom right to go back and make corrections. If everything looks correct, click the blue “Confirm & Close” button on the bottom right. If you need to start again, click the “Cancel” button at the bottom right to go back to the dashboard. 

PHONE: Click on the job you need to close. Click the “Close Job” button at the bottom of the screen. Enter start and end times. Enter any pertinent job notes, if needed. Enter the provider’s full name. Click “Agree” to the confirmation disclaimer. Ask the provider to supply an e-signature on the next screen. Click “Sign Off” to close the job and wait until you receive the “Job Successfully Closed” confirmation. 

 

Where can I find information about payments?

Check Receivables Page in the portal – This is a list of payments that Dynamic Language has processed. Details for each entry are under orange icon. Select “View” and you will see the Remittance for that payment and jobs information. If you have questions about your payments, please email

interpreterhelp@dynamiclanguage.com

 

I am assigned to a job, but I am no longer available, what should I do?

Please contact Dynamic’s staff as soon as possible at interpreterhelp@dynamiclanguage.com. We are requiring you to provide a valid reason for all give-backs, as well as at least 72 hours notice.

 

How do I manage back-to-back appointments? 

Please note that any consecutive appointments for the same consumer will have a disclaimer under “Job Details” and “Appointment Details” tabs which will indicate the jobs you must accept. Please contact our Interpreter Support Team at 206.493.1600 to be assigned to both.

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