FAQ

ISO 9001:2015 is the internationally recognized standard for the quality management of businesses. It applies to the processes that create and control the products and services provided by an organization and prescribes systematic control of activities to ensure that the needs and expectations of customers be met. It is designed and intended to apply to virtually any product or service, made by any process anywhere in the world. ISO 9001 certification by an accredited certification body shows commitment to quality, customers, and a willingness to work toward improving efficiency. It demonstrates the existence of an effective quality management system that satisfies the rigors of an independent, external audit. Dynamic Language achieved ISO 9001 Certification in September 2012. Learn more about the Dynamic Language commitment to quality.

Dynamic Language strives to be as flexible as possible when it comes to payment. We accept the following payment methods:

• Purchase Orders
• Procurement systems (We are happy to work directly with your internal procurement system.)
• Credit card (We can accept Visa, MasterCard and American Express)
• Personal check
• Cash
• Wire transfer/EFT (upon request)

Individuals are required to pay a deposit prior to beginning the work. Additionally, if it is your first time using our services, we need to first approve the payment. You can either send us a check or provide credit card information. Your check or credit card will not be processed until all translation services are completed.

We never charge for quotes. They are always free.

Within the translation industry, it is standard to charge minimums. It would not be profitable for translators or agencies to charge the straight per-word calculation method for small projects. Dynamic's minimum charge is $60 to $100 depending on language and project.

Translation projects are priced on a per-word basis and the specific language rate. The translation minimum charge also varies by language. There are times when your project is 500 words and no minimum will be included due to the language pairs. Other times, your project may be 150 words but because the rate of the language is so high, a minimum must be included. Project turnaround time is determined by the subject-matter. If the document has dense copywriting with very technical aspects the turnaround time will take longer.

We do not. All of our interpreters and translators are independent contractors and do not work in our Seattle, WA office.